We hope that you’re happy with your purchase, but if you do wish to return an item from an online order, please use our online returns portal to return items within 30 days of receipt (including sale). Our returns portal allows you to either return the item to your nearest Tiki store, or arrange an Evri Parcelshop drop-off.
Scan the QR code on your packing slip to access the returns portal, or visit it directly HERE.
Make sure you have your order number to hand and follow the steps to complete your return. Please return items as sold, using the original packaging where possible.
We use Evri Parcelshop for our returns. This is a print-free system: after completing the steps in the portal you’ll receive a QR code by email, which the Parcelshop can scan to print your label. If you do not receive this email, please let us know as soon as possible.
We have a flat-rate return fee of £4 for items returned using this service. This cost will be deducted from the final refunded amount.
We offer free returns if there is a fault with the product, or we have made a shipping mistake. Free returns must be checked and authorised by our team — please use the returns portal and provide as much information as possible, including images, to help us process quickly.
We also offer free returns on any Tiki Surf Brand Wetsuits. For a free returns label for Tiki wetsuit returns, or for any other help, please contact us via our Contact page.
Returned items are the customer’s responsibility until they are received back into our warehouse.
We aim to process and refund returns within 7 working days of receipt.
*In-store purchases cannot be processed via the online returns portal. If you purchased in store and wish to return via post, please contact us via our Contact page and we’ll help arrange a Parcelshop drop-off.
If you have accessibility concerns and would struggle to reach a suitable Parcelshop, please contact us and we’ll help find a solution.
