Yes! All our stores are equipped with changing rooms to provide you with a convenient and comfortable space for trying things on.

This will be down to the managers discretion at our different stores. Please ask prior to entry.

We regret to inform you that customer toilets are not available except in case of emergencies.

We currently accept the following payment methods: ShopPay, Google Pay, Klarna, PayPal or via a credit or debit card.

We do not accept American Express. 

We accept cash in store, however £50 notes are not accepted.

We currently only ship to the mainland UK. Please see our list of excluded postcodes here.

To ensure security, we may also ask to verify your billing address with the address registered to your payment methods. Please make sure these addresses match. You can provide a separate delivery address for us to ship to.

For larger orders or high value items, additional information may be needed to confirm the shipping address.

If necessary, our customer service team will contact you and provide additional information.

Please email customer service at info@tikisurf.co.uk and we'll see what we can do.

We currently offer a FedEx Priority service for £4.99, which ships the same day if the order is placed before 12pm.

Please note this service is only available from our Braunton Warehouse. 

For orders that have to be fulfilled from one of our other stores. We offer our standard FedEx rates at £4.99, which take 2 – 4 days from order to delivery.  

We also currently offer FREE STANDARD DELIVERY for orders over £75.00 (Excluding Surfboards) 

Our surfboard rate is a flat rate of £25.00 and will be shipped by Fedex. 

All Fedex deliveries take place between 7.30am and 6pm Monday – Friday.  Saturday, Sunday, and bank holidays are excluded. 

Expect your order to arrive in 2-4 working days. Please note that this duration does not include weekends (Saturday and Sunday) or public holidays.

Following the completion of your order, you will be sent an email confirming its success.

When your item/s are in transit from our warehouse, you will be notified via a dispatch email that includes a tracking number.

You can track the status of your parcel by visiting our tracking page HERE

Please note, it can take up to 24 hours for the tracking to activate.

Click and collect is an option some of our customers prefer. You will see on our product pages which locations hold the inventory. You can then select the desired location at checkout.

Once you have received an email confirming your order is ready head down to your chosen store.

Store address and opening times can be found here.

Bring in the email confirmation of the order and one form of ID.

It can take up to 24hours for an order to be ready for collection.

Local delivery is offered to customers with delivery address within 15km of Tiki Braunton Store, Caen Street, Braunton, EX33 1AA, United Kingdom

Just select local delivery when you check out!

There is a minimum order spend of £100 (only valid on surfboards) and a delivery cost of £10 (normally £22 for surfboards).

Local delivery will be carried out by our staff and not a courier company.

Local delivery will take between 3-5 working days.

If you want to discuss your delivery times/ days etc please contact info@tikisurf.co.uk reference your order number, call: 01271 816070, or write in the order notes section of your order

Due to the nature of our system, it is not possible to edit or amend an order once your order confirmation email has been sent.

If your parcel has been dispatched you'll need to contact Fedex directly regarding an address change.

For assistance with this, please contact our customer service team at: info@tikisurf.co.uk and they'll be happy to assist.

Shipping is available only to the UK. This excludes the Isle of Wight, Channel Islands, Isles of Scilly, Scottish Highlands, and Northern Ireland.

Get in touch with customer service at info@tikisurf.co.uk and they will be happy to assist you.

Sometimes individual items in a single order may arrive in more than one parcel as they have been packed & fulfilled from different locations. You’ll receive tracking numbers for each parcel but it’s possible that the parcels may arrive on different dates.

Due to the nature of our system, it is not possible to cancel/amend an order yourself once an order confirmation email has been sent.

If you have any issues or queries, please contact our customer service team at: info@tikisurf.co.uk who can help with returns, refunds or any other enquiries.

Please email info@tikisurf.co.uk we will arrange this for you. Please note we will need to have received the returning item prior to sending out a replacement.

Once your return is received at our warehouse, please allow up to 3 working days for it to be inspected and the refund issued. You will receive an email confirming the amount to be refunded.

Please allow 5-10 working days for the refund to show in your account. Once processed, the time it takes for a refund to show back into your account is down to your bank/payment provider and not Tiki.

We're sorry if you have received a faulty item, we will aim to resolve this as promptly as possible.

You can access our returns portal HERE

Please have your order number and postcode to hand to start the process. 

Select the ‘faulty item’ reason for return and include as many photos and information about the fault as possible. If you have any concerns or questions, our customer service team will be happy to assist you, please contact them on: info@tikisurf.co.uk 

Faulty returns are free to post back, but these must first be approved by our returns team. Once the goods have arrived, they will be inspected, and items found to have faults, that aren't the result of wear and tear, will be refunded in full.

Please be aware, we may contact the manufacturers regarding a faulty item and follow their advice to resolve a claim. This can take some time especially if we must send it back to them. Please be patient during this process. 

Please bring original order confirmation with the unused item/s being returned. Refunds will returned to the original method of payments.

Yes, please contact our customer service info@tikisurf.co.uk stating the item/s that you wish to return, including a photo of your receipt.

They will provide you with a QR code, which you can then use to print a label in your nearest Evri Parcelshop. 

If your purchase was paid for via cash, we can only refund via store credit. Unless you visit the store you purchased from, where they can issue a full cash refund. 

If you no longer have the paper invoice originally included with your order do not worry. Reach out and we will try at retrieve your order with your name and order details. If your purchase was paid for via cash, we can only refund via store credit.

Please enter your promotional code before you check out.

Once you reach your basket, there will be a designated box for entering a ‘Gift Card' or 'Discount Code'. Please input it here.

Upon successful completion, the discount will be deducted from your order total prior to finalising payment.

To receive your 10% code, please send an email to customer service along with proof of ID. Please be aware that certain products, such as surfboards, are excluded from these discounts. Customer Services: info@tikisurf.co.uk

We have a digital loyalty card - these will be stored in your phone's wallet.

Collect 5 Stamps get £10 off your next order/purchase!

Rewards cannot be transferred or given cash alternatives. Tiki reserve the right to terminate the loyalty scheme at any time.

The online gift cards will be delivered via email and include a code. Please enter the code during the online checkout process to deduct the gift card amount from your order total. If you prefer a physical gift card, please contact our customer service team.

Our gift cards have expiry dates. If you require additional information about the expiration date of your gift card, please contact our customer service team at: info@tikisurf.co.uk they will gladly help you.

The best surfboard for you depends on your skill level, body weight and the type of waves you'll be surfing.

Head down to one of our stores or click the chat feature on the website and one of our experienced team will be happy to advise you.

Fins are included with the Tiki Evolution range, Torq TET models, Kore models, and all softboards. For other models, fins are not provided.