We currently offer a FedEx Priority service for £4.99, which ships the same day if the order is placed before 12pm.

Please note this service is only available for items shipped from our Braunton Warehouse. 

For orders that have to be fulfilled from one of our other stores. We offer our standard FedEx rates at £4.99, which take 2 - 4 days from order to delivery.  

We also currently offer FREE STANDARD DELIVERY for orders over £75.00 (Excluding Surfboards) 

Our surfboard rate is a flat rate of £25.00 and will be shipped by FedEx. 

All FedEx deliveries take place between 7.30am and 6pm Monday – Friday.  Saturday, Sunday, and bank holidays are excluded. 

Shipping is only available in the UK.

Unfortunately, this currently excludes the Channel Islands, Isles of Scilly, Scottish Highlands, and Northern Ireland. For a full list of postcodes we are unable to ship to, please check out our shipping exclusion zones HERE

Following the completion of your order, you will be sent an email confirming its success.

When your item/s are in transit from our warehouse, you will be notified via a dispatch email that includes a tracking number.

You can track the status of your parcel by visiting our tracking page HERE

Please note, it can take up to 24 hours for the tracking to activate.

Click and collect is an option some of our customers prefer. You will see on our product pages which locations hold the inventory. You can then select the desired location at checkout.

Once you have received an email confirming your order is ready head down to your chosen store.

Store address and opening times can be found here.

Bring in the email confirmation of the order and one form of ID.

It can take up to 24hours for an order to be ready for collection.

Local delivery is offered to customers with delivery address within 15km of Tiki Braunton Store, Caen Street, Braunton, EX33 1AA, United Kingdom

Just select local delivery when you check out!

There is a minimum order spend of £100 (only valid on surfboards) and a delivery cost of £10 (normally £22 for surfboards).

Local delivery will be carried out by our staff and not a courier company.

Local delivery will take between 3-5 working days.

If you want to discuss your delivery times/ days etc please contact info@tikisurf.co.uk reference your order number, call: 01271 816070, or write in the order notes section of your order

Unfortunately we can't ship to the below postcodes due to eye watering surcharges set by couriers. We’re doing out best to get them added though. Please note that we are subject to our courier’s definition of the Scottish Highlands.  

Channel Islands

JE1, JE2, JE3, JE4, JE5

IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99

GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10

Isles of Scilly

TR21, TR22, TR23, TR24, TR25

Northern Ireland

BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94

Isles of Wight

PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Scottish Highlands

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56 FK17, FK18, FK19, FK20, FK21

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT21-94DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM19- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3.  

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99

KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17

PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80

PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

ZE, ZE2, ZE3

Tiki Surf is growing! Which means we now send orders from multiple warehouses & stores. How does that affect you? Sometimes individual items in a single order may arrive in more than one parcel as they have been packed & fulfilled from different locations. Don’t worry, you’ll still receive tracking numbers for each parcel… but it’s possible that the parcels may arrive on different dates.

If you have any questions, please contact our customer service team via info@tikisurf.co.uk and they will be more than happy to help.

Due to the nature of our system, it is not possible to edit or amend an order once your order confirmation email has been sent.

If your parcel has been dispatched you'll need to contact Fedex directly regarding an address change.

For assistance with this, please contact our customer service team at: info@tikisurf.co.uk and they'll be happy to assist.

Please note you will not be able to cancel an order yourself once you have received an email confirmation. If there has been a mistake or you want to cancel your order, please contact our customer service team at: info@tikisurf.co.uk who will assist you with the process. 

What if you’re not home? To be safe, our deliveries often require a signature from customers, so if you’re not home during standard delivery hours (9am to 5pm) we recommend using our InPost locker based system.

If you’re not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel. 

Please check Surfboard deliveries for any damage to packing. If there is damage to the packaging on arrival, please sign for it as ‘DAMAGED’.

If your board is damaged on unpacking, please send photos of the areas affected (packaging and board damage) to info@tikisurf.co.uk. We will then work with the couriers to resolve the issue.

We hope that you’re happy with your purchase, but if you do wish to return an item from an online order, please use our online returns portal to return the items within 30 days of receipt for all items (including sale). Our returns portal allows you to either return the item to your nearest Tiki store, or help you arrange an Evri Parcelshop drop-off. 

To do this, please Scan the QR code on your packing slip to access the returns portal or you can visit the portal directly HERE

Make sure you have your order number to hand and follow the steps to complete your return. 

Please return items as sold, using the packaging they came in. 

We use Evri Parcelshop for our returns, and the returns portal will guide you to your nearest Evri Parcelshop. This is a print free returns system, after completing the steps in the portal you will be emailed a QR code, which you can use to print the label in the Parcelshop. If you do not receive this email, please let us know as soon as possible.

We have a flat rate return fee of £3.50 for items returned using this service. This cost will be deducted from the final refunded amount. 

We do offer free returns if there is a fault with the product, or we have made a mistake with shipping. Please note that free returns must be checked and processed by our team prior to authorising the return. If that's the case, please use the returns portal to provide as much information as possible, including images of the product, to help assist us and speed up this process. 

We also offer free returns on any Tiki Surf Brand Wetsuits. To receive a free returns label for Tiki wetsuit returns, or help with anything else return related, please contact info@tikisurf.co.uk. 

Returned items are the customers' responsibility until they are received back into our warehouse. 

We endeavour to have processed and refunded returns within 7 working days of the items landing back with us. 

*Please note, our returns portal will not function with items purchased in store. If you have purchased an item in store and wish to return it via post. Please contact info@tikisurf.co.uk and we will help you arrange a Parcelshop drop-off. 

If you have accessibility concerns and would struggle to make it to suitable parcel shop. Please contact us, and we will help find a solution. 

If you need to return an online order in store, no problem! You’ll need to ensure you are within the 30 days return period and provide your proof of purchase.

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Tiki Surf returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

Please note that if you are wanting to return boxed goods, they must be returned to Tiki Surf in the original packaging and in good condition. If the items are being posted back, please ensure you pack them inside an alternative bag or box & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, Tiki is not able to do an exchange or refund on underwear or earrings.

Swimwear Returns Policy: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

- Tiki does not accept colour or size exchanges.

- All returned products must be shipped freight prepaid. 

- Authorised returns will be credited back to the dealer’s trade account including the discount terms after receipt of the product.

- Tiki has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.

- “Discounted,” “Discontinued,” “Seconds” And altered suits are FINAL SALES ONLY. NO RETURNS FOR ANY REASON WHATSOEVER (SUITS WITH INTERNAL LABLES MISSING ARE VOID OF WARRANTY UNLESS INSTRUCTED OTHERWISE).

The following will not be covered under warranty:

- Damage caused by anything other than defects in materials or workmanship.

- Use in commercial, rental, teaching or instructional programs or activities. (excluding ADV wetsuits. Limited 90 day warranty applies)

- Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provide with this product.

- This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).

- Normal wear and tear, including scratches and fading.

- Wetsuits repaired/altered by a repair service other then Tiki

- Materials over 1 year (from date of original purchase) *unless an agreed warranty extension is in place or 90 days for accessories.

- Warranty request without original receipt

- Damage caused by contact with chemicals (chlorine, petrol etc)

Once your return is received at our warehouse, please allow up to 3 working days for it to be inspected and the refund issued. You will receive an email confirming the amount to be refunded.

Please allow 5-10 working days for the refund to show in your account. Once processed, the time it takes for a refund to show back into your account is down to your bank/payment provider and not Tiki.

Please email info@tikisurf.co.uk we will arrange this for you. Please note we will need to have received the returning item prior to sending out a replacement.

Due to the nature of our system, it is not possible to cancel/amend an order yourself once an order confirmation email has been sent.

If you have any issues or queries, please contact our customer service team at: info@tikisurf.co.uk who can help with returns, refunds or any other enquiries.

We're sorry if you have received a faulty item, we will aim to resolve this as promptly as possible.

You can access our returns portal HERE

Please have your order number and postcode to hand to start the process. 

Select the ‘faulty item’ reason for return and include as many photos and information about the fault as possible. If you have any concerns or questions, our customer service team will be happy to assist you, please contact them on: info@tikisurf.co.uk 

Faulty returns are free to post back, but these must first be approved by our returns team. Once the goods have arrived, they will be inspected, and items found to have faults, that aren't the result of wear and tear, will be refunded in full.

Please be aware, we may contact the manufacturers regarding a faulty item and follow their advice to resolve a claim. This can take some time especially if we must send it back to them. Please be patient during this process. 

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department info@tikisurf.co.uk and we will sort it out straight away. Please ensure you have your order number or name at the ready, so that we can find the relevant information to help you as quickly as possible.

Please note that the delivery cost will not be refunded on returned items, unless the item is faulty, or we have made a mistake with shipping.