Online Purchase Returns
We hope that you’re happy with your purchase, but if you do wish to return an item from an online order, please use our online returns portal to return the items within 30 days of receipt for all items (including sale). Our returns portal allows you to either return the item to your nearest Tiki store, or help you arrange an Evri Parcelshop drop-off.
To do this, please Scan the QR code on your packing slip to access the returns portal or you can visit the portal directly HERE
Make sure you have your order number to hand and follow the steps to complete your return.
Please return items as sold, using the packaging they came in.
We use Evri Parcelshop for our returns, and the returns portal will guide you to your nearest Evri Parcelshop. This is a print free returns system, after completing the steps in the portal you will be emailed a QR code, which you can use to print the label in the Parcelshop. If you do not receive this email, please let us know as soon as possible.
We have a flat rate return fee of £4 for items returned using this service. This cost will be deducted from the final refunded amount.
We do offer free returns if there is a fault with the product, or we have made a mistake with shipping. Please note that free returns must be checked and processed by our team prior to authorising the return. If that's the case, please use the returns portal to provide as much information as possible, including images of the product, to help assist us and speed up this process.
We also offer free returns on any Tiki Surf Brand Wetsuits. To receive a free returns label for Tiki wetsuit returns, or help with anything else return related, please contact info@tikisurf.co.uk.
Returned items are the customers' responsibility until they are received back into our warehouse.
We endeavour to have processed and refunded returns within 7 working days of the items landing back with us.
*Please note, our returns portal will not function with items purchased in store. If you have purchased an item in store and wish to return it via post. Please contact info@tikisurf.co.uk and we will help you arrange a Parcelshop drop-off.
If you have accessibility concerns and would struggle to make it to suitable parcel shop. Please contact us, and we will help find a solution.
