Shipping is only available in the UK right now! 

(With a few exceptions below) 

Due to our couriers routes and costings, we won’t deliver orders to the Channel Islands, Isles of Scilly, Scottish Highlands, and Northern Ireland

Generally, deliveries are made  within 2-5 working days of dispatch at £4.99 for orders under £75.

We do offer FREE STANDARD DELIVERY for orders over £85.00 though! 

(Excluding Surfboards) 

Standard Surfboard Delivery Charge is £24.99.

1 x Surfboard: £24.99 

2 x Surfboards: £49.98

3 x Surfboards: £74.97 

And so on…. 

All deliveries take place between 7.30am and 6pm Monday – Friday. Working days exclude Saturday, Sunday, and bank holidays. 


You’ve made your order and want to keep an eye on its progress? (We completely get it!) 

Well, you should receive an order confirmation via email once your order is despatched with a tracking number of the courier. Hit that tracking number or enter it on the couriers website and you can follow your orders straight to your door! 

Right now we’re using Fed Ex. 

For further questions please don’t hesitate to contact us at:

About Our Service:

Tiki Surf Co is growing! Which means we now send orders from multiple warehouses & stores. How does that affect you? Only that sometimes individual items in a single order may arrive in more than one parcel, as they have been packed & fulfilled from different locations. Don’t worry, you’ll still receive tracking numbers for each parcel… but it’s possible that the parcels arrive on different dates. This won’t impact your shipping costs! 

When we’re sending parcels up to 2kg, we may choose to send them via Royal Mail, Parcelforce Worldwide or other couriers at our discretion.

If you have any questions, please contact our customer service team via and they will be more than happy to help.

 Attempted Delivery Information:

What if you’re not home? Good question… To be safe our deliveries often require a signature from customers, so if you’re not home during standard delivery hours (9am to 5pm) we recommend shipping to your work address. Please ensure you add the company or business name to your address to avoid any issues when shipping to a work address.

If you’re not home to sign for your delivery the driver will try your immediate neighbour or take it to your local Post Office for you to collect. If the depot is closer, your parcel will go there instead. The driver will leave a card informing you of where they have left your parcel. 

Shipping Exclusions

Unfortunately we can ship to the below postal codes (yet!!) due to eye watering surcharges set by couriers. We’re doing out best to get them added though. Please note that we are subject to our courier’s definition of the Scottish Highlands.  

Channel Islands

JE1, JE2, JE3, JE4, JE5

IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99

GY1, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, GY10

Isles of Scilly

TR21, TR22, TR23, TR24, TR25

Northern Ireland

BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT58, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT80, BT81, BT82, BT92, BT93, BT94

Isles of Wight

PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41

Scottish Highlands

AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB45, AB52, AB53, AB54, AB55, AB56 FK17, FK18, FK19, FK20, FK21

AB10-25, AB30-39, AB41-45, AB51-56 & 63, BT21-94DD8-11, DG1-16, EX16-23, EX31-39, FK1-21, G63, HS1-9, IM19- &99, IV1-63, KA27-28, KW1-17, LD1-8, LL15-78, PA20-78, PH17-50, PL10-35, PO30-41, SY7-25, TD1-15, TR1-27, ZE1-3.  

HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IV1, IV2, IV3, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99

KA27, KA28, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17

PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80

PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50

ZE, ZE2, ZE3


Order Cancellations 

Due to the nature of our system, it is not possible to cancel an order once an order confirmation email has been sent.

But if you have any issues or queries, please contact our customer service team at: who can help with returns, refunds or any other inquiries.

Online Purchase Returns Process:

Looking to return something? We hope that you’re happy with your purchase, but if you do choose to return an item from an online order please return within 30 days of receipt for all items (including sale). Please return items as sold, with your original proof of purchase. We’re not able to exchange just yet…. But if an exchange is required, return your item and place a new order (and we’ll refund the item you send back). Returns need to be in their original packaging and containing the Tiki invoice slip. Our returns address is: 

Tiki Surf

2 North Portway Close

Round Spinney



Delivery cost will not be refunded on returned items (unless specified otherwise), and we are not responsible for the cost of the postage to return your goods. 

This is of course with the exception of Tiki Surf Brand Wetsuits. To receive a free returns label for Tiki wetsuit returns, please contact 

We recommend that returns are sent via a tracked service and the returned items are the customers' responsibility until they are received back into our warehouse. We also definitely recommend that customers hold onto their postage receipt until the refund has been issued.

*Please note, all in store purchases must be returned back via the store, not our warehouse. We’re looking to have this updated soon to allow greater flexibility regarding returns, however this is currently not an option. We do apologise for any inconvenience! 

Can’t get to a Post Office?

You could try Royal Mails collection service from your address? You can follow these online instructions to get your return back to us within 30 days of purchase:

 In Store Returns

If you need to return an online order instore, no problem! You’ll need to ensure you are within the 30 days return period and you will have to provide the paper invoice you received inside your parcel. 

Faulty Items

Never fun to hear of items arriving faulty… but on the rare occasion they do we want to get the situation resolved ASAP! 

As soon as you discover a fault, give one of our customer service team a shout on Please include: Your order number and Images and a description of the fault.

If necessary, we may then provide you with a free returns label. Please package up the item and then send this back to us to be assessed. All faulty goods will be inspected, and any items found to not be faulty, or to be a result of wear and tear may not be refunded in full. If necessary, we may contact the manufacturers regarding a faulty item and follow their advice in order to resolve a claim.

Surfboard Damaged Delivery

Please check Surfboard deliveries for any damage to packing. If there is damage to the packaging on arrival, please sign for it as ‘DAMAGED’.

If your board is damaged on unpacking, please send photos of the areas affected (packaging and board damage) to We will then work with the couriers to resolve the issue.

 Surfboard Warranty 

We’re stoked to offer a 12 month warranty from the date of purchase on Surfboards at Tiki (Excluding Outlet Boards where we specify no warranty) 

This warranty is limited to manufacturer’s defects or issues that are a result from a flaw in the product. 

Think your product meets that criteria? Please email with a description of the issue, images of your product and the mentioned issue (if visible), and your order receipt. 

Dents and similar physical damages that are caused through wear and tear are not covered by the warranty. 

This includes (but is not limited to) breakage, creases, cracks, heat damage, broken fin boxes, dings, compressions and discolouration. 

Tiki Surf sell repair kits for dents and similar physical damage via our site HERE

We’ve also partnered with Fusion Repairs to offer professional repairs and restoration for customers. Find out more here:

Feel free to contact us at or call on 01271 816070 for advice on handling repairs if needed.

Tiki Wetsuit Warranty 

All Tiki Surf products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

We also offer a 2-Year Guarantee on selected products. This is indicated on the product description or the item tag and gives you a 2 year money back guarantee and peace of mind.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

Product Warranty

Selected Flatlocked Wetsuits and GBS wetsuits:

Limited 1-year warranty from date of purchase on workmanship and materials - Zips and Liquid seal excluded.   

Limited 90-day warranty, from date of purchase, on workmanship and materials

Free Tiki Wetsuit 2-Year Warranty (*standard 1-year warranty with additional 1-year extension for those if applies)  

For access to our free 1-year warranty extension, sign up HERE within 30 days of the original purchase date.

The warranty extension coverage will commence upon the expiration date of our general product 1-year warranty.  




All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Tiki Surf Co returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

Please note that NO Returns can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

Please note that if you are wanting to return boxed goods, they must be returned to Tiki Surf Co in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside an alternative bag or box & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, Tiki Surf Co is not able to do an exchange or refund on underwear or earrings.
Swimwear Returns Policy: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

- Tiki does not accept colour or size exchanges.

- Product may not be returned without obtaining a Return Authorization number from Tiki. The returns number can be obtained by calling: 01271 816070. This returns number must be clearly visible on the outside of all returned packages. The issuance of returns is subject to the sole discretion of Tiki.

- All returned products must be shipped freight prepaid. Unauthorised packages/returns will be refused.

- Authorised returns will be credited back to the dealer’s trade account including the discount terms after receipt of the product.

- Tiki has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.


The following will not be covered under warranty:

- Damage caused by anything other than defects in materials or workmanship.

- Use in commercial, rental, teaching or instructional programs or activities. (excluding ADV wetsuits. Limited 90 day warranty applies)

- Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provide with this product.

- This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).

- Normal wear and tear, including scratches and fading.

- Wetsuits repaired/altered by a repair service other then Tiki

- Materials over 1 year (from date of original purchase) *unless an agreed warranty extension is in place or 90 days for accessories.

- Warranty request without original receipt

- Damage caused by contact with chemicals (chlorine, petrol etc)



We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department and we will sort it out straight away. Please ensure you have your order number or name at the ready, so that we can find the relevant information to help you as quickly as possible.

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.



Got questions about an outstanding Two Seasons gift card?? Or maybe just want to return items from a Two Seasons order? Below should help answer your questions: 

Gift cards 

For those customers who have existing gift cards for the Two Seasons website, your gift card will automatically be transferred over to spend on Tiki Surf’s website, for the same brands, products but more! 


If you need to return any products from a Two Seasons purchased from this website, please follow our previous returns policy: 

We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase.  

Returns Process 

If you believe that your return meets the return criteria, please could you post this back to us, in the original packaging and containing the invoice slip. Our returns address is:  

Two Seasons Returns 

3 Sovereign Court  
South Portway Close  
Round Spinney  
NN3 8RH 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the item/items are approved, then your refund will be processed. The refund will be issued within a few days of us receiving your item and once issued it will usually take 3-5 working days to show in your account. 

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods. 

We recommend using a secure delivery method which requires tracking or a signature upon receipt. We advise that customers hold onto their postage receipt until the refund has been issued. 

For any further information reach out to and we’ll get back to you shortly!