PLEASE NOTE: DELIVERY TIMES MAY VARY

SHIPPING INFO:

Tiki Online will despatch your order within 5 working days subject to stock level availability, any problems or delays we will contact you regarding your order. Orders are dispatched Monday-Thursday

All our delivery quotes are based on working weekdays i.e Monday – Friday ( excluding Bank Holidays ).  Orders have to be in before 12:00pm that day or the order will go out the following day.

The normal post option normally takes 2-5 working days (Monday – Friday). If you live in a far away location in the UK and Ireland please allow an extra couple of days for delivery. We use Parcel Force and Royal Mail for our despatches of parcels and for surfboards we use DX Freight. Delivery usually takes at least 2-5 working days excluding Saturdays and Sundays. (Delivery Times Currently Vary Due to COVID19)

Orders are despatched with Parcelforce and DPD. Standard delivery orders are despatched through Royal Mail www.royalmail.com for DX Freight go to www.dxdelivery.com . All parcels will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.

Please note we cannot accept next day deliveries to the following areas Ireland, Scottish Highlands, Scottish Isles, Isle of Man, Channels Islands and the Isle of Scilly we can only offer  a 3 – 10 working day delivery which will be charged at the rates that apply.  Please ensure you are happy with the delivery option when ordering. (Delivery Times Currently Vary Due to COVID19)

 

SHIPPING COSTS:

We reserve the right to change these delivery prices without prior notice.

Orders Under £60 – Standard Delivery 3-5 Days (Currently Varies Due to COVID19)  – £3.95 England, Wales, Scotland  (excludes Northern & Southern Ireland, Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man & International Deliveries)

Orders Over £120– Standard Delivery 3-5 Days (Currently Varies Due to COVID19) FREE England, Wales, Scotland  (excludes Northern & Southern Ireland, Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man & International Deliveries)

1st Class Delivery –£5.00 England, Wales, Scotland  (excludes Northern & Southern Ireland, Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man & International Deliveries)

Next Day Delivery (NOT CURRENTLY AVAILABLE) – £12.50  If you place your order by 12pm Monday to Thursday you’ll receive your goods the next day. Orders placed on Friday will be delivered on Monday. Orders placed Saturday and Sunday will be delivered on Tuesday (excludes Northern & Southern Ireland, Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man, Scottish Highlands & International Deliveries)

 

Under £60 (DVD’s, Wallets e.t.c)
3-5 Days
 Over £60 (up to 12kg Clothing e.t.c)
3-5 Days
Surfboards ONLY
(12kg +)
EU & International Countries
Not available
Not available
Not available
Northern Ireland, Southern Ireland
£ 9.95
£ 14.95
POA
Scottish Islands,Isles of Scilly,Isle of Man
Not available
Not available
Not available
Belgium,France,Germany,Luxembourg,Netherlands
Not available
Not available
Not available
Austria,Denmark,Switzerland
Not available
Not available
Not available
Czech Republic,  Estonia,Finland, Greece,Hungary,Italy,Poland, Portugal,Slovenia,Spain,Sweden
Not available
Not available
Not available
Albania,Belarus,Bosnia,Bulgaria,Croatia,Iceland, Liechtenstein,Macedonia,Norway,Romania,San Marino,Slovakia,Ukraine,Yugoslavia
Not available
Not Including Wetsuits
Not available
Not Including Wetsuits
Not available
Canada,US
Not available
Not Including Wetsuits
Not available
 Not Including Wetstuits
Not available
Australia,Bahrain,China,Fiji,Hong Kong,Japan,Korea,Korea South,Malaysia,New Zealand,Samoa,Singapore,Thailand,Yemen

 

SURFBOARD DELIVERIES:

3 – 5 Working Days Dispatched Mon-Thurs Only (Delivery Times Currently Vary Due to COVID19) 

England & Wales – £35.00 (1-3 Days) Not available Sat, Sun
Scotland – £46.00 (2-3 days) Not available Sat, Sun
Northern Ireland – Not Available
Channel Islands (Not Available) Scottish Islands, Isles of Scilly, Isle of Man – POA (3-5 Days)

Isle of Wight £46.00 (3 days)
Scottish Highlands,Grampians – POA (2-3 Days)
Southern Ireland – Not Available
** Please note if you are not available to receive your surfboard delivery there will be an extra charge of £10.95

 

SUP DELIVERIES:

3 – 5 Working Days Dispatched Mon-Thurs Only (Delivery Times Currently Vary Due to COVID19) 

England & Wales – £49.00 (1-3 Days) Not available Sat, Sun
Scotland – £53.00 (2-3 days) Not available Sat, Sun
Northern Ireland – Not Available
Channel Islands (Not Available) Scottish Islands, Isles of Scilly, Isle of Man – POA (3-5 Days)
Isle of Wight £49.00 (3 days)
Southern Ireland – Not Available

** Please note if you are not available to receive your SUP delivery there will be an extra charge of £10.95

 

RETURNS:

 

Online Purchase Returns Process:

We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items. All items must be returned as sold, with your original proof of purchase.

Our returns address is:

Tiki Surf Shop (Returns)
Caen Street
Braunton
N Devon
EX33 1AA

We recommend that returns are sent via a tracked service, as the returned items are the customers’ responsibility until they are received back with us.

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.

If you have any questions, please contact us at: info@tikisurf.co.uk

Faulty Goods:

If you find the items are faulty then send them back in the same way, we will refund your postage costs and replace the items if stock is available.

Free shipping

Free shipping on orders over £75, including Tiki, Torq & Kore Surfboards & SUPs.

Offer excludes all other Surfboards & SUPs.