Order Cancellations 

Due to the nature of our system, it is not possible to cancel an order once an order confirmation email has been sent.

If you have any issues or queries, please contact our customer service team at: info@tikisurf.co.uk who can help with returns, refunds or any other inquiries.

Online Purchase Returns Process:

We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase. We are unable to exchange at this time, if an exchange is required, please return you item and place a new order. Please could you post any items that you wish to return back to us, in their original packaging and containing the invoice slip. Our returns address is: 

 

Tiki Surf

3 Sovereign Court 
South Portway Close 
Round Spinney 
Northampton 
NN3 8RH

 

 

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.

We recommend that returns are sent via a tracked service and the returned items are the customers' responsibility until they are received back into our warehouse. We do recommend that customers hold onto their postage receipt until the refund has been issued.

*Please note, all in store purchases must be returned back via the store, not our warehouse. We hope to update our process soon to allow greater flexibility regarding returns, however this is currently not an option. We do apologise for any inconvenience.

 

Can’t get to a Post Office?

Royal Mail offer a collection service from your address, follow these online instructions to get your return back to us within 30 days of purchase: https://send.royalmail.com/collect/youritems

 

In Store Returns

If you need to return an online order instore, you are welcome to do so. However you will need to ensure you are within the 30 days return period and you will have to provide the paper invoice you received inside your parcel. 

 

 

Faulty Items

We are really sorry if you receive a faulty item, and we want to resolve this for you as quickly as possible. 

As soon as you discover a fault, could you please contact our customer service team at:  info@tikisurf.co.uk and include 1. Your order number and 2. Images and a description of the fault.

If necessary, we will then provide you with a free returns label. Please package up the item and then send this back to us to be assessed. All faulty goods will be inspected, and any items found to not be faulty, or to be a result of wear and tear may not be refunded in full. If necessary, we may contact the manufacturers regarding a faulty item and follow their advice in order to resolve a claim. 

 

RETURNS TERMS & CONDITIONS

All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Tiki Surf Co returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

Please note that NO Returns can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

Please note that if you are wanting to return boxed goods, they must be returned to Tiki Surf Co in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside an alternative bag or box & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, Tiki Surf Co is not able to do an exchange or refund on underwear or earrings.


Swimwear Returns Policy: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

 

REFUNDED WRONG AMOUNT?

We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department info@tikisurf.co.uk and we will sort it out straight away. Please ensure you have your order number or name at the ready, so that we can find the relevant information to help you as quickly as possible.

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.

 

 

Free shipping

Free shipping on orders over £75, including Tiki, Torq & Kore Surfboards & SUPs.

Offer excludes all other Surfboards & SUPs.