Returns & Refund Policy

Order Cancellations 

Due to the nature of our system, it is not possible to cancel an order once an order confirmation email has been sent.

If you have any issues or queries, please contact our customer service team at: who can help with returns, refunds or any other inquiries.

Online Purchase Returns Process:

We hope that you are happy with your purchase, but if you choose to return an item from an online order please return within 30 days of receipt for all items including sale. All items must be returned as sold, with your original proof of purchase. We are unable to exchange at this time, if an exchange is required, please return you item and place a new order. Please could you post any items that you wish to return back to us, in their original packaging and containing the invoice slip. Return postage cost is not covered by Tiki, nor can we refund the original postage cost (bar on selected items where we state otherwise). Our returns address is: 

Tiki Surf

2 North Portway Close

Round Spinney




Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.

We recommend that returns are sent via a tracked service and the returned items are the customers' responsibility until they are received back into our warehouse. We do recommend that customers hold onto their postage receipt until the refund has been issued.

*Please note, all in store purchases must be returned back via the store, not our warehouse. We hope to update our process soon to allow greater flexibility regarding returns, however this is currently not an option. We do apologise for any inconvenience.


Can’t get to a Post Office?

Royal Mail offer a collection service from your address, follow these online instructions to get your return back to us within 30 days of purchase:


In Store Returns

If you need to return an online order instore, you are welcome to do so. However you will need to ensure you are within the 30 days return period and you will have to provide the paper invoice you received inside your parcel. 


Faulty Items

We are really sorry if you receive a faulty item, and we want to resolve this for you as quickly as possible. 

As soon as you discover a fault, could you please contact our customer service team at: and include 1. Your order number and 2. Images and a description of the fault.

If necessary, we will then provide you with a free returns label. Please package up the item and then send this back to us to be assessed. All faulty goods will be inspected, and any items found to not be faulty, or to be a result of wear and tear may not be refunded in full. If necessary, we may contact the manufacturers regarding a faulty item and follow their advice in order to resolve a claim.


Surfboard Warranty

Tiki Surf offer a 12 month warranty from the date of purchase on Surfboards (Excluding Outlet Boards where we specify no warranty)

The warranty is limited to manufacturer’s defects or issues that are a result from a flaw in the product.

Think your product meets that criteria? Please email with a description of the issue, images of your product and the mentioned issue (if visible), and your order receipt.

Dents and similar physical damages that are caused through wear and tear are not covered by the warranty.

This includes (but is not limited to) breakage, creases, cracks, heat damage, broken fin boxes, dings, compressions and discolouration.

Tiki Surf sell repair kits for dents and similar physical damage via our site HERE

We’ve also partnered with Fusion Repairs to offer professional repairs and restoration for customers. Find out more here:

Feel free to contact us at or call on 01271 816070 for advice on handling repairs if needed.


Tiki Wetsuit Warranty 

All Tiki Surf products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

We also offer a 2-Year Guarantee on selected products. This is indicated on the product description or the item tag and gives you a 2 year money back guarantee and peace of mind.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

Product Warranty

Selected Flatlocked Wetsuits and GBS wetsuits:
Limited 1-year warranty from date of purchase on workmanship and materials - Zips and Liquid seal excluded.   
ADV wetsuits:
Limited 90-day warranty, from date of purchase, on workmanship and materials.
Limited 90-day warranty, from date of purchase, on workmanship and materials
Free Tiki Wetsuit 2-Year Warranty (*standard 1-year warranty with additional 1-year extension for those if applies)  
For access to our free 1-year warranty extension, sign up HERE within 30 days of the original purchase date.
The warranty extension coverage will commence upon the expiration date of our general product 1-year warranty.  


Using the Warranty

There are 2 ways to use the warranty:
1. Return to store: (Retail Customer). Go back to your local Tiki dealer, they'll send your suit to our Tiki service centre. You must have proof of purchase (receipt or invoice).
2. Tiki Wetsuits repair service (Trade and Retail Customer). Send the product back to Tiki by certified mail, along with proof of purchase (receipt or invoice). Your wetsuit will be returned to you as soon as possible free of charge (if covered under warranty).



- Tiki does not accept colour or size exchanges.
- Product may not be returned without obtaining a Return Authorization number from Tiki. The returns number can be obtained by calling: 01271 816070. This returns number must be clearly visible on the outside of all returned packages. The issuance of returns is subject to the sole discretion of Tiki.
- All returned products must be shipped freight prepaid. Unauthorised packages/returns will be refused.
- Authorised returns will be credited back to the dealer’s trade account including the discount terms after receipt of the product.
- Tiki has the right to refuse any returned product that is damaged by any means including but not limited to improper packing or improper display methods at dealer’s location, or damage caused by customers.
The following will not be covered under warranty:
- Damage caused by anything other than defects in materials or workmanship.
- Use in commercial, rental, teaching or instructional programs or activities. (excluding ADV wetsuits. Limited 90 day warranty applies)
- Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provide with this product.
- This product when classified as being 2nd hand or it is being sold as a 2nd (it is being sold as a product with existing defects).
- Normal wear and tear, including scratches and fading.
- Wetsuits repaired/altered by a repair service other then Tiki
- Materials over 1 year (from date of original purchase) *unless an agreed warranty extension is in place or 90 days for accessories.
- Warranty request without original receipt
- Damage caused by contact with chemicals (chlorine, petrol etc)



All items returned for refund must be returned in the original condition with tags attached (unless faulty). Any packaged goods must be returned with the packaging in its original condition or may not be accepted (unless faulty). When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Tiki Surf Co returns department operates Monday-Friday. Once your order is received in our warehouse, we will inspect and process the goods within 24 hours. We will inform you by email when your transaction is being processed.

Please note that NO Returns can be made in person at the warehouse. Please contact customer service if you have special requirements regarding this.

Please note that if you are wanting to return boxed goods, they must be returned to Tiki Surf Co in the original unmarked packaging and in good condition. If the items are being posted back, please ensure you pack them inside an alternative bag or box & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not exchange or refund the goods.

Due to hygiene reasons, Tiki Surf Co is not able to do an exchange or refund on underwear or earrings.

Swimwear Returns Policy: Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.



We are very sorry if the amount refunded was incorrect and are more than happy to fix this for you. Please contact our Customer Service Department and we will sort it out straight away. Please ensure you have your order number or name at the ready, so that we can find the relevant information to help you as quickly as possible.

Please note that the delivery cost will not be refunded on returned items, and we are not responsible for the cost of the postage to return your goods.