Tiki Online will despatch your order within 5 working days subject to stock level availability, any problems or delays we will contact you regarding your order.

All are delivery quotes are based on working weekdays i.e Monday – Friday ( excluding Bank Holidays ).  Orders have to be in before 12:00pm that day or the order will go out the following day.

The normal post option normally takes 2-5 working days (Monday – Friday). If you live in a far away location in the UK and Ireland please allow an extra couple of days for delivery. We use Parcel Force and Royal Mail for our despatches of parcels and for surfboards we use Nightfreight. Delivery usually takes at least 2-5 working days excluding Saturdays and Sundays.

Orders are despatched with Parcelforce and can be tracked at  www.parcelforce.com  Standard delivery orders are despatched through Royal Mail www.royalmail.com for Nightfreight go to www.dxdelivery.com . All are parcels will require a signature on receipt. Please ensure that someone is present at the delivery address to sign for the order.

Please note we cannot accept next day deliveries to the following areas Ireland, Scottish Highlands, Scottish Isles, Isle of Man, Channels Islands and the Isle of Scilly we can only offer the a 3 – 10 working day delivery which will be charged at the rates that apply.  Please ensure you are happy with the delivery option when ordering.

We reserve the right to change these delivery prices without prior notice.

Orders Under £60 – Standard Delivery 3-5 Days – £3.95 (excludes Northern & Southern Ireland & International Deliveries) England, Wales, Scotland,  Scottish Islands, Isles of Scilly, Isle of Man, Scottish Highlands

Orders Over £60 – Standard Delivery 3-5 Days – FREE (excludes Northern & Southern Ireland & International Deliveries) England, Wales, Scotland, Scottish Islands, Isles of Scilly, Isle of Man, Scottish Highlands

1st Class Delivery  £5.00 (excludes Northern & Southern Ireland & International Deliveries)
England, Wales, Scotland, Scottish Islands, Isles of Scilly, Isle of Man, Scottish Highlands

Next Day Delivery – £12.50  If you place your order by 12pm Monday to Thursday you’ll receive your goods the next day. Orders placed on Fri, Sat and Sun will be delivered on Monday/Tuesday (excludes Northern & Southern Ireland, Scottish Islands, Isles of Scilly, Isle of Man, Scottish Highlands & International Deliveries)

SURFBOARD DELIVERIES 1 – 5 DAYS
England & Wales – £25.00 (Next Day) Not available Sat, Sun
Scotland – £25.00 (2-3 days) Not available Sat, Sun
Northern Ireland – £35.00 (3-4 Days)
Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man – £60.00 (3-5 Days)
Isle of Wight £30.00 (3 days)
Scottish Highlands,Grampians – £45.00 (2-3 Days)
Southern Ireland – £49.00 (3-5 Days)
** Please note if you are not available to receive your surfboard delivery there will be an extra charge of £6

SUP DELIVERIES 1 – 5 DAYS
England & Wales – £25.00 (Next Day) Not available Sat, Sun
Scotland – £25.00 (2-3 days) Not available Sat, Sun
Northern Ireland – £62.00 (3-4 Days)
Channel Islands, Scottish Islands, Isles of Scilly, Isle of Man – £105.00 (3-5 Days)
Isle of Wight £38.00 (3 days)
Southern Ireland – £49.00 (3-5 Days)

** Please note if you are not available to receive your SUP delivery there will be an extra charge of £6
Under £60 (DVD’s, Wallets e.t.c)
3-5 Days
 Over £60 (up to 12kg Clothing e.t.c)
3-5 Days
Surfboards ONLY
(12kg +)
EU & International Countries
£ 4.95
£ 9.95
£ 35.00
Northern Ireland
£ 4.95
£ 14.95
£ 49.00
Southern Ireland
£14.95
£ 20.00
not available
Belgium,France,Germany,Luxembourg,Netherlands
£24.95
£ 56.00
not available
Austria,Denmark
£14.95
£ 27.00
not available
Czech Republic,  Estonia,Finland, Greece,Hungary,Italy,Poland, Portugal,Slovenia,Spain,Sweden, Switzerland
£24.95
£ 65.00
not available
Albania,Belarus,Bosnia,Bulgaria,Croatia,Iceland, Liechtenstein,Macedonia,Norway,Romania,San Marino,Slovakia,Ukraine,Yugoslavia
£19.95
£ 35.00
not available
Canada,US
£19.95
£ 35.00
not available
Australia,Bahrain,China,Fiji,Hong Kong,Japan,Korea,Korea South,Malaysia,New Zealand,Samoa,Singapore,Thailand,Yemen

RETURNS:

You have 30 days from the date of purchase to return any item.

The items must be in the condition that you received them with all tags attached.

If you do not require the items because they are not the right size, colour etc. Then you can send them back for exchange or refund to the address below:

Tiki Surf Shop (Returns)
Caen Street
Braunton
N Devon
EX33 1AA

Please note:

You are responsible for the items sent back to us until we have received them through the post. If the Parcel goes missing before we receive it you must claim through the poastage company. I suggest you insure your parcel with the post office or use recorded delivery which can be traced.

Please note we do not refund the cost of postage.

Faulty Goods:

If you find the items are faulty then send them back in the same way but we will refund your postage costs and replace the items if stock is available.